We respect your private information hence we want you to fully understand and become aware about our information collection process. This policy and all its clauses are applicable to Shankwhich is a service booking platform completely owned and operated by Ankit Gupta(HUF). Please read the following clauses to understand about our information gathering and dissemination practices. It is understood that by using our ShankApp, you consent to the data gathering practices used anywhere in the App.
- Collection of Personal Details and other Information
When you use our App, we collect and store your personal information which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our App to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the App. We may automatically track certain information about you based upon your behaviour on our App. We use this information to do internal research on our users’ demographics, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our App or not). We use data collection devices such as “cookies” on certain pages of the App to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. “Cookies” are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a “cookie”.
If you choose to buy any service on the App, we collect information about your buying behaviour including the details of your equipment/asset/item etc.
If you transact with us, we collect some additional information, such as a billing address, a credit / debit card number and a credit / debit card expiration date and/ or other payment instrument details and tracking information from cheques or money orders.
If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the App, we may collect such information into a file specific to you.
We collect personally identifiable information (email address, name, phone number, credit card / debit card / other payment instrument details, etc.) from you when you set up a free account with us. While you can browse some sections of our App without being a registered member, certain activities (such as placing an order to avail any service or services) may not require registration. We do use your contact information to send you offers based on your previous orders and your interests.
- Use of Demographic / Profile Data / Your Information
We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.
In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our users’ activity on our App.
We identify and use your IP address to help diagnose problems with our server, and to administer our App. Your IP address is also used to help identify you and to gather broad demographic information.
We will ask you to allow access to Messages(for the purpose of autofiling the OTP), access to GPS location( for the purpose of location tracking), access to phonebook(for the purpose of adding complaints and/or for adding, allotting technicians), access to Gallery, Photos or Camera (for the purpose of uploading or capturing verification document).
We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or income level). We use this data to tailor your experience at our App, providing you with content that we think you might be interested in and to display content according to your preferences.
- Sharing of personal information
- Links to Other Sites
Our App links to other Apps that may collect personally identifiable information about you. Shank is not responsible for the privacy practices or the content of those linked Apps.
- Security Precautions
Our App has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.
We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account. If you want to remove your contact information from all Shank lists then you may contact us with request.
- Advertisements on Shank
We use third-party advertising companies to serve ads when you visit our App. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other Apps in order to provide advertisements about goods and services of interest to you.
- Your Consent
- Grievance Officer
In case of any grievances, you can write to us firstname.lastname@example.org
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